1. Acceptance of Terms

These Terms and Conditions of Service ("Terms", "TOS") together with NetPayDue.com Ltd's Privacy Policy apply to and govern your use of the www.netpaydue.com website and its facilities and services (the"Website") and the associated mobile application and its facilities and services (the “App”). Accessing or using the Website and/or the App indicates your acceptance of these Terms and Conditions of Service. Please read these terms and conditions carefully.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS OF SERVICE, PLEASE DO NOT USE THE WEBSITE AND/OR THE APP.

References to 'you', 'your' 'yours' and 'yourself' are references to either the administrator(s) of the software, the person in charge of processing the pay run and/or pension, e-filing or downloading, and/or the organisation that you represent, and/or any initiated user who represents your organisation, and/or any additional user your organisation appoints, the employees of your organisation, the clients of a bureau/an agent, and/or any person accessing the Website and/or the App.

References to 'we', 'us' and 'our' are references to NetPayDue.com Ltd ("NetPayDue.com"), the service provider of this Website and /or the App. By accessing, browsing or using the Website and/or the App and any of their facilities, services, content or information, you unreservedly accept that you will be bound by our Terms and Conditions of Service. If you do not agree with our Terms and Conditions of Service as set out below please do not use the Website and/or the App. If you wish to make a serious complaint to us regarding our Terms and Conditions of Service and Privacy Policy, and/or anything relating to our services, you agree that you will notify us in writing and communicate the writing to us only by registered post to our given address as stated in the Website. We do not accept emailed or faxed communications on serious matters.

We at NetPayDue.com may decide from time to time to waive any of the Terms and Conditions of Service governing the Website and the App and their facilities and services. If we do so, we will not be deemed to have waived those Terms and Conditions of Service on any other occasion.

The provisions of this Terms and Conditions of Service are the only agreement between us on which we as a service provider are prepared to deal with you as a Customer of the services. No terms or conditions endorsed upon, delivered with, or contained in your acknowledgement or acceptance of purchase, purchase order, specification or other documents shall form part of this agreement.

2. Right to Change

We at NetPayDue.com reserve the right to change the content of the Website and/or the App, the fees we charge, if any, and the Terms and Conditions of Service and Privacy Policy, at any time without notice. Any changes to the services on the Website and/or the App and/or our Terms and Conditions of Service and Privacy Policy will be posted on the Website and/or on this page and will be available for you to view at any time. It is your responsibility to check the Website, the App and these Terms and Conditions of Service and Privacy Policy in case there are any changes. If you access and use the Website and/or the App after we have made a change you shall be treated as having accepted the change. You agree to undertake to check the Terms and Conditions of Service each time before you use the Website and/or the App. If at any time you disagree with any changes, you must not use the Website and/or the App and should terminate your use of the services.

3. Privacy

Please refer to our separate Privacy Policy, which also applies to and governs your use of our NetPayDue.com Website and App to understand our practices.

4. How the Services are Provided

Netpaydue.com provides a range of cloud and mobile services via a Cloud platform hosted in a Data Centre and allows, subject to Agreement, anyone to use the platform to be a "Provider" for providing Cloud services, and also allows anyone to become an "Associate Member" of a particular Provider's services, subject to the Provider's agreement. Both Provider and Associate members must first sign up to the Netpaydue platform either through a mobile app or desktop system, to complete the account creating process fully before he/she can be either a Provider to provide a service or an Associate member to use any of the Provider's services.

A "Provider" is an individual person or a legal entity making use of the Netpaydue.com platform to provide cloud services to their own employees or anyone beyond their company. Netpaydue.com alone has the sole discretion to accept or reject any Provider's application without giving any reason, and the decision of Netpaydue.com is final without any right to appeal.

An "Associate Member" is an individual person or a legal entity wishing to use one or several services provided by a particular or several Providers through Netpaydue.com's platform. It is up to a Provider of a service to accept whoever they wish to be their Associate member. The agreement and TOS arrangement between a Provider and an Associate member are solely between the two parties.

A "System Administrator" is a person or a legal entity using an email address to create a Provider account with Netpaydue.com and once the account is created the System Administrator has the right to appoint an Additional System User to help to administrate the account in accordance with defined access rights.

An "Additional System User" is a person appointed by a Provider or an Associate member to help administrate the services the Provider provides or an Associate member uses and is subject to the same Terms of Service of the Provider or the Associate member.

All Provider and Associate member users are subject to Netpaydue.com's Terms of and Conditions of Service (TOS) and the Netpaydue.com TOS shall prevail if any Provider's own Terms of Service is contradictory to the NETPAYDUE.COM TOS.

You accept that the Email Address account or mobile phone number you registered in the Netpaydue.com system will be used to represent you as a person or a legal entity in the Netpaydue.com system. One email account represents just one person or one legal entity. If you use more than one email account in our system you will be treated as a different person or legal entity in accordance with the number of email address accounts you have used. Whoever has the right to the email address will have the right to access that account. If you change your email address and complete the change email process in the system, the new email address will replace all of the functions in the old email address and the old email address will not be accepted as the email address that represents you as a person or legal entity in the system.

5. The Services Available

The range of services provided on the Website and/or the App currently may include but are not limited to Emailed Payslips, Mobile Payslips, Mobile CIS eStatements, MTD VAT, a Quick Pay Calculator, Payment Services, AE Pension calculations, AE Pension Comms letters, AE Pension returns, etc.

All facilities and services provided on the Netpaydue.com platform are provided on an "as is" and "as available" basis. These services and facilities may be increased or removed from time to time as we think suitable. By accessing and using the Website and/or the App at any time you are bound by our Terms and Conditions of Service.

All data relating to tax affairs will be subject to HMRC's rules and regulations relating to how long the data must be kept in the system. With this we must comply.


6. Providing Services Only, Not Advice.

You acknowledge that NetPayDue.com provides only the facilities and services as spelt out above and any new services that may be added to it. We do not provide any tax advice, legal advice or payment advice, nor do we provide or endorse any kind of financial services or other advice.

Any statement, correspondence or incidental conversation between the staff of NetPayDue.com and yourself, which could be seen or construed as advice, is entirely between you and the individual staff member concerned. You agree that any advice which may be given by any NetPayDue.com staff member, or any statement you have seen in the NetPayDue.com Website and/or the App either expressly or implied, whether or not under our letterhead, should be taken as purely a personal opinion. You agree to indemnify any advice you receive from NetPayDue.com and the staff of NetPayDue.com.

You further undertake that any final decision you make will not be based on any statement made by NetPayDue.com or its staff. You will make your final decision only after consulting a suitable qualified legal or financial expert, or tax consultant, or IT consultant, etc.

You should attend computer training courses, or any other courses, which may be conducted by NetPayDue.com or others, to learn how to use the Website and the App facilities we provide, and/or other related Internet websites such as HMRC, The Pension Regulator, and/or other websites correctly. You may need to sign up for paid support provided by a third party to correctly administrate and use the Website and the App facilities we provide.

7. Data Accuracy, Compliance and Security

You acknowledge that you will take full responsibility for all the data entered and uploaded into the Website and/or the App as we have no control over the authority, the quality or safety of the data input and the data updates regardless of whether you are a Provider, an Associate member or another appointed user. You and you alone are responsible for the accuracy and completeness of your records. All liabilities however they have arisen, perhaps as a result of errors, inaccuracies, omissions, or a lack of clarity in your data records, insofar as they attach to us, are excluded.

We are not involved in any transactions between you, your authorised users, your Agents, your Clients, your employees, HMRC, your Pension provider(s), The Pension Regulator (TPR), your bank or others. Our service also excludes any investigation or audit into your affairs by HMRC or TPR and also excludes enquiries.

For security and other reasons you accept that we have the right from time to time to monitor what data is being entered or uploaded into the Website and/or the App. Your uploaded data may be placed in a temporary holding bin for checking and screening to ensure that it does not contain a virus and/or non-complying items and, if necessary, for us to view and test to see if the data complies with HMRC or Pension provider data format rules before the data can be accepted into the system for processing or e-filing to HMRC or a Pension provider.

You understand that any data you enter on the Website and/or the App is collected for the purposes mainly associated with the services we provide, paid or unpaid. This data will include, but is not restricted to, your Associate members’ (employees') personal data such as, name, address, date of birth, National Insurance number, tax code and pay and pension history, etc.

We undertake to design our system in such a way to minimise the use of personal data. You acknowledge that NetPayDue.com has the right to scan the user database when required for administrative, advice and invoicing purposes whenever NetPayDue.com deems it necessary.

8. Sign up/Sign in details

You undertake to keep your security Sign-in ID, Password and Pattern Word and any other sign up and sign in details secret. You further undertake to change your Password regularly. If you do not know how to change your Password, you should undertake to seek expert advice on how to do so. You must not tell anyone these details or write them down in a manner that would allow someone else to use them and access your data. Never include your Password or Pattern Word in an email or a letter. You understand that NetPayDue.com will never ask you to enter your Password or Pattern Word on any other Website or letter or email or App. You will not tell anyone, including NetPayDue.com staff, your Password or Pattern Word, or any sign up and sign in details over the phone, or by any other correspondence or email. Do not enter your Password and Pattern Word while someone else is watching. If you do not comply with these undertakings or follow this advice, NetPayDue.com will take no responsibility for any security breach that may result.

You must notify your System Administrator and write to us immediately if you suspect that someone knows your sign in details and/or has accessed your data.

You accept that for reasons of data security NetPayDue.com is not obliged to reply to any email or letter, nor enter into any verbal discussion, regarding forgotten sign in details. If you forget your sign in details the only way for you to recover them is to click on the 'Forgot Sign In' button on the Website and follow the on-line instructions.

9. Your Employees and Clients

You undertake to seek the consent of your employees and your clients before entering any of their data on the NetPayDue.com Website and/or the App. You agree to indemnify NetPayDue.com for the consequences of any authorised and unauthorised entry of employee or client data into the NetPayDue.com Website and/or the App.

You may grant permission to your clients, employees and additional users to access the NetPayDue.com Website to view and print their related data and you therefore undertake full responsibility on the conduct of their Internet accounts and their access to the NetPayDue.com Website.

Appointing an Additional User: -You acknowledge that an additional user here includes any additional system user you appoint to use the account you have created, an employee of the company, your client, your helper, or any other person who may have part or full access to your entire system, its details and its functionality. You accept sole responsibility on whoever you appoint as an additional user. You undertake that you will check the full credentials and identity of who you wish to appoint as an additional user. You also accept that you will not hold us responsible whatsoever for providing the facility which allows you to appoint an additional user.

10. Accountability - Your Obligations

To use the NetPayDue.com Website and/or the App forum to post any message or comment, you agree to the following:

(i) you must be at least 16 years old.

(ii) you will only have one NetPayDue.com account which must be in your real name, and you are not already restricted by NetPayDue.com from using the Website and/or the App.

(iii) your profile information will be truthful and you will use the Website and/or the App facilities and services in a professional manner.

(iv) you only provide accurate content or information that you have the right to share and that does not violate any applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, tax laws, and regulatory requirements.

(v) you own all of the content, comments, and personal information you provide to us, but you also grant us a non-exclusive license to it. We may change or suspend or discontinue any of the Website and/or the App facilities and services at any time without explanation. We can't promise to store or keep showing any information and content you have posted.

(vi) you will not act dishonestly or unprofessionally, including by posting inappropriate, inaccurate, or objectionable content.

(vii) you will not create a false identity or misrepresent your current or previous positions, affiliations and qualifications.

(viii) you will not disclose information that you do not have the right to disclose including confidential information of others.

(ix) you will not post any unsolicited or unauthorised advertising, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation unauthorised by NetPayDue.com; and

(x) you will not post anything that contains software viruses, worms, or any other harmful code.

Without limiting other remedies, we may limit, suspend, or terminate your user account and access to the Website and/or the App, remove content and take technical and legal steps to keep you from using the facilities and services at any time and without explanation if we think that you are creating problems or possible legal liabilities.

11. Support Request

You understand that when you enable the Support Request function in our system you are inviting our Support Team to access your account. They will have the same access rights as you have and will be able to view your data, your clients', and your clients' data, from any Internet point be it in the UK or abroad, over the Internet.

You understand that neither the system nor anyone in our company will automatically disable the Support Request and it is entirely your responsibility as the initiator of the Support Request to disable the function whenever you find the Support Request is no longer required.

Given the possible risks entailed by the Support Request you undertake to first of all obtain the consent from all the parties concerned, this includes your employees, your clients, your client's employees and anyone else related to you for the services, before enabling the Support Request. Once you enable the Support Request we can only assume you have obtained the definite consent from the payroll parties concerned and you take full responsibility for the consent. We will not take responsibility for any risk or breach of confidentiality if you choose to use this function as a means of getting support.

12. Correspondence

Internet communications, including emails, are not secure and therefore NetPayDue.com does not accept legal responsibility for the contents of any messages transmitted by the Internet. Any email can be intercepted and read by others over the Internet and you should consider this before sending any data via email. NetPayDue.com cannot be held liable for any breach of security. Any information sent from the NetPayDue.com facilities is sent at your own risk.

Any views or opinions presented in our emails are solely those of the author and do not necessarily represent those of NetPayDue.com. Replies to emails may be monitored by NetPayDue.com for operational or business reasons. Around 99% of computer virus are spread through emails with attached files. For this reason, you agree to undertake not to send to NetPayDue.com any email containing attached files or any email containing linkages as they may trigger a virus. You also understand that any email containing an attached file will be automatically rejected by NetPayDue.com . Emails can only be sent using the predefined format set by NetPayDue.com. NetPayDue.com does not accept responsibility for any damage whatsoever that is caused by viruses being passed.

You accept that any telephone calls made to or from NetPayDue.com may be recorded for quality control and training purposes and you further agree that the details of the calls may be made public should any dispute arise provided the call does not include any individual's personal confidential details.

13. Fees

You acknowledge that once you start using any of the facilities and services provided on the Website and/or the App fees and charges may apply immediately, either based on the rate published on the Website, or the rate mutually agreed in an agreement, or lacking which will be based on a rate set at NetPayDue.com 's sole discretion.

NetPayDue.com may in its absolute discretion waive any fees or charges and give any discount to any user under a special arrangement. If we do so, we will not be deemed to have waived the fees or charges on any other occasion. Any exemption from payment or discount will only be valid if it is made in writing to you. We reserve the right to withdraw any free usage or discount at any time without needing to give reason. We also have the right to change the published fees and charges, if any, at any time without notice.

You acknowledge that if you forget your sign-in details, NetPayDue.com reserves the right to impose a levy to recover the additional administrative costs involved in administrating your sign-in details.

You also acknowledge that it is illegal to create duplicate accounts for the same company or organisation, and you accept that NetPayDue.com has the right to impose a penalty of £1,000 (one thousand pounds) for each duplicated account created. This is to prevent malpractice and any abuse of any free offer period or limit.

14. Invoicing and Payment Terms

Unless otherwise stated, all fees are payable in GB Pounds sterling and all invoices are subject to VAT at the prevailing rate and are payable before the specified due date. You agree that we may issue invoices in an electronic format by email or place them in a place where you can print them at any time. As a user, you accept that these electronic invoices are NetPayDue.com official invoices and you will undertake to print out the invoice yourself should you require a hard copy.

In the event of payment not being received before the specified payment due date, NetPayDue.com reserves the right to immediately suspend your use of the Website and/or the App facilities and retain any stored data until payment is received in full. NetPayDue.com reserves the right to charge interest on all accounts remaining unpaid after their due date. Should you decide to stop using the facilities, you acknowledge that you are liable for payment of all invoices up until the date you leave.

We may request that payment should be made to NetPayDue.com using PayPal, or any other online payment service, to be further defined from time to time. If you choose not to use this quick and easy payment method, and instead choose to pay using another payment method such as cheque or bank transfer, NetPayDue.com has the right to impose a levy to cover the extra administration costs. Our standard credit term is not more than 30 days.

15. Termination of Service

NetPayDue.com reserves the right to terminate any individual's use of the Website and/or the App and their facilities and services, or portion of its facilities and services, at any time, with or without giving notice or reason. You agree that should NetPayDue.com exercise its right to terminate its facilities and/or its services to you, its decision is final and you have no right to appeal. You also agree that there will be no compensation of any kind for losses or inconvenience arising out of the termination of the use of the NetPayDue.com Website and/or the App. NetPayDue.com also reserves the right to withdraw either the whole or part of the Website and/or the App services and facilities at any time, with or without notice or reason to any of its users.

You accept that your account may be terminated either by official notice, and/or as a result of you not using the account for more than one year, and/or as a result of overdue payment. If your account is terminated you will no longer have any access rights to your account. Should you later need access to your account and use any of the services in our system after your account has been terminated, a fresh agreement may be considered entirely at our sole discretion and our decision is final without us needing to give any reason.

16. Closing your Account

You accept that in order to make our cloud system work efficiently we will place any account that is not active for more than 12 months into INACTIVE ACCOUNT "cold storage". If this happens you may need to go through various steps to recover your account.

You understand that being a Provider or an Associate member you have the right to close your account with us at any time, and you accept that once your account is closed the decision can not be reversed and all the data under the account will be frozen permanently unless we receive a Court Order specifically instructing us to revise this.

You understand that only the System Administrator of a Provider account has the right to close a Provider account and once a Provider account is closed the Provider's own company data, your clients' data under the Provider account, etc, may no longer be accessible.

You accept that this system is designed to be email centric. If you are an Associate member once you close a particular account linked to a particular email address you will no longer be able to access the particular account registered under that email address, but all other accounts linked to other email addresses will remain active as usual. If you use multiple email addresses to subscribe to the same service multiple times, the closure of one account means only one particular account under that particular email address will be closed and all other accounts under different email addresses will remain active. If you use one same email address to subscribe to different services, the closing of the account of one particular service will only close the account to that particular service and all other services with the same email address will operate as usual.

Right to be Forgotten: you accept that a person or a legal entity is represented by a particular email address and when you exercise the Right to be Forgotten it means you wish to clear all your data at Netpaydue.com held under that email account. All the services provided at Netpaydue.com under a particular email address will be terminated and all the data will be permanently frozen. If you use multiple email addresses subscribing to the same services or you use multiple email addresses for different services, your wish to be forgotten must be done multiple times in order to cover all the email addresses you have used in the Netpaydue.com system. Provided your account is not terminated by us for whatever reason, the data will remain open and accessible for any email address that represents you that has not completed the close account or right to be forgotten process.

You accept that if you want to close a particular Provider account or a particular Associate account or you wish to exercise the right to be forgotten you must do this yourself by completing the provided procedure for this purpose at our website. This procedure involves signing in to your respective account and then clicking on the Close Account or Right to Be Forgotten option and then following all the steps given to complete the process. If you do not complete this procedure your account and associated data will not be closed.

You accept that for security reasons (e.g. email requests can be fraudulently created or phone calls can be made under false pretences) Netpaydue.com will not acknowledge or entertain any email, fax, written traditional letter or telephone call from anyone requesting the closure of their account or requesting their right to be forgotten. The only process we will accept for closing an account or exercising the right to be forgotten is the one provided on our website which users must sign in to access and complete.

You accept that any tax-related data must be kept for six years under HMRC's current rules and we are obliged to follow these rules. Once your tax-related data is entered into our system we are legally obliged to keep it for six years.

17. Security and Recovery of Accounts

You understand that you should never leave your computer whilst you are signed in to the NetPayDue.com service. Always sign-out from the Website and/or the App whenever you are not using it. If using a public or shared computer, for example at an Internet cafe, you must undertake to sign-out and close down any browser windows when you have finished using the Website and its facilities.

If accessing the App from a mobile phone or device you understand that it is your responsibility to keep your phone and access to the App secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the App will not work properly or at all.

You undertake to update your email address, telephone number, postal address and identity details in the Website and/or the App immediately as they change. We will not acknowledge or entertain any email, fax, telephone call or written request for the changing of an email address, phone number or postal address because emails, faxes, phone calls or traditional letters can all be fraudulently created.

You accept that the recovery of forgotten sign in details will be sent electronically to your given alternative email address and mobile number and you should update these details in our system whenever there is a change. We will not acknowledge or entertain any request for the changing of your email address or mobile number sent to us by email, fax, phone or hard copy letter.

Should you fail to enter an alternative email and/or mobile phone number in your account, the only way we can help you to recover your sign in details is for us to send the recovery details to your postal address, if provided and recorded in your account at a cost of £20 plus VAT. You will also need to satisfy whatever identity check we may impose at the time before we can post ut the recovery details.

You undertake to change your email login details regularly and follow best security practices to keep your sign in details safe at all times.

You expressly acknowledge and agree that any material and/or information downloaded or otherwise obtained through the use of the Website and/or the App is done at your own discretion and risk and that you shall be solely responsible for any damage to your computer system and/or mobile phone or device, for loss of data that results from the download of such material and/or data.

18. Exclusion of liability

Whilst NetPayDue.com has taken reasonable steps to ensure the accuracy, timeliness, availability, correctness, fitness for purpose and completeness of the information contained on the Website and/or its App and their facilities, information is provided on an "as is" and "as available" basis without any warranty of any kind, whether express or implied. NetPayDue.com shall not be liable for any indirect, consequential, incidental damage or loss of any kind including loss of business, profits, chargeable time, anticipated savings, goodwill, any business interruption or loss of or corruption of data, however caused and whether arising under contract or tort, including negligence, statute or otherwise. The use of the Website, the App and their facilities and services is at your sole risk. In all events, no liability will be held even if NetPayDue.com had been advised of the possibility of damages. We do not represent or warrant that the Website, the App and their facilities and services will be available and will meet your requirements. We do not represent or warrant that the Website, the App and their facilities and services shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this Website, the App and their facilities and services by unauthorised third parties. We do not represent or warrant that access to the Website, the App and their facilities and services will be free from delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system or mobile device. You have sole responsibility for ensuring you have adequate protection and to undertake reasonable and appropriate precautions to scan your equipment for viruses or any other destructive properties. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Website, the App and their facilities and services.

We shall not be liable to you in respect of any circumstances arising outside of our reasonable control.

If any exclusion, disclaimer or other provision contained in this Terms and Conditions of Service is held to be invalid for any reason by a court of competent jurisdiction and we become liable for loss or damage that could otherwise be limited, such liability whether in contract, tort or otherwise, will not exceed the fee actually paid by you for the facilities.

Should there ever be any compensation paid to any NetPayDue.com user for any reason, the total amount of compensation paid will never be more than the total amount the user has paid to NetPayDue.com. The issue of compensation cannot be subject to any arbitration or jurisdiction. It is solely at the discretion of NetPayDue.com and the decision of NetPayDue.com is final. The payment of one compensation for whatever reason, at the sole discretion of NetPayDue.com, is paid on a one off basis, and this cannot be construed as a precedent for any other payment.

19. Third Party Sites

The Website and/or the App and the associated facilities and services may contain links to other sites not maintained by NetPayDue.com. We are not responsible for the content of these third party sites. By accessing other websites through links provided by NetPayDue.com, you agree to the following: - Independent providers have produced the material available on these sites. Any opinions or recommendations are solely those of the independent providers and are not the opinions or recommendations of NetPayDue.com. NetPayDue.com cannot guarantee the timeliness, accuracy, adequacy, or completeness of any such information. The materials and information you may find on these third party sites are provided on an "as is" basis without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the NetPayDue.com Website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. NetPayDue.com will not be held liable for any damages or injury resulting from the use of linked sites.

The Website and/or the App may also contain material submitted and created by third parties. We do not make any recommendation or endorsement as to any service or product or to any material, including advertisements, submitted by third parties to the Website and/or the App. NetPayDue.com excludes all liability for any illegality arising from, or error, omission or inaccuracy in such material.

20. Advertisements

In consideration of your use of the Service, you agree that NetPayDue.com reserves the right to place advertisements anywhere on the Website and/or the App and at any time. Your correspondence or dealings with, or participation in promotions of, advertisers and merchants found on or through the Website and/or the App, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or merchant. To the fullest extent permitted by applicable law, you agree that NetPayDue.com shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on the Service. Any orders placed by you are subject to confirmation by, and the terms and conditions of business of, the relevant Merchant.

21. Third Party Rights

In the event that you have any right, claim or action against any other user arising from that user's use of the Website and/or the App and its facilities and services, you agree to pursue such right, claim or action independently of and without recourse to us, and you release NetPayDue.com from all claims, liability, damages, losses, costs and expenses, including legal fees, known and unknown, arising from or in any way connected with such right, claim or action.

A person who is not a party to this Terms and Conditions of Service has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Terms and Conditions of Service but this does not affect any right or remedy of a third party specified in this Terms and Conditions of Service or which exists or is available apart from that Act.

22. Waiver

The failure or delay by either party, NetPayDue.com or yourself, in exercising any right, power or remedy of that party under this Terms and Conditions of Service shall not in any circumstances impair such right, power or remedy nor operate as a waiver of it. The single or partial exercise by either party of any right, power or remedy under this Terms and Conditions of Service shall not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy.

Any waiver by either party of a breach of or default under any of the terms of this Terms and Conditions of Service by the other party shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of this Terms and Conditions of Service.

No waiver in connection with this Terms and Conditions of Service shall, in any event, be effective unless it is in writing, refers expressly to this clause, is duly signed by or on behalf of the party granting it and is communicated to the other party in writing by recorded delivery to in the case of NetPayDue.com , the address recorded on our Website and, in the case of you to the address notified to NetPayDue.com by yourself.

23. Severance

If a court or similar body decides that any wording in this Terms and Conditions of Service are invalid, illegal or cannot be enforced, that decision will not affect the rest of this Terms and Conditions of Service, which will remain binding on both NetPayDue.com and yourself. However, if the wording that cannot be enforced could be enforced if part of it is deleted, we will both treat the relevant part of the wording as if it is deleted.

If you or we fail to, or delay in, exercising any rights under these Terms and Conditions of Service, that will not mean that those rights cannot be exercised in the future.

This Terms and Conditions of Service constitutes the entire Agreement between you and NetPayDue.com for your use of the NetPayDue.com Website and/or the App and replaces all documents, information and other communications (whether spoken or written) between us for such use.

24. Governing Law

These Terms and Conditions of Service shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English courts.

25. Communications

Any notice or correspondence to be given or made by either NetPayDue.com or yourself under or in connection with this Terms and Conditions of Service shall be in writing by recorded delivery to, in the case of NetPayDue.com, the address detailed on our Website and, in the case of you, to the address notified to NetPayDue.com by yourself. Any notice sent by recorded delivery post shall be deemed served three business days after the date of posting.

26. Licensing and Copyright

You understand and acknowledge that NetPayDue.com Limited, known as NetPayDue (Company No. 03935066) owns the NetPayDue Website and the App. The Terms and Conditions of Service governing the use of the Website and/or the App is the agreement between you and NetPayDue.com.

The creation of the NetPayDue.com Website and the App is based on Intersoftware Solutions Ltd's, known as ISS (Company No. 03306112), source code. NetPayDue.com does not own the NetPayDue.com source code but uses it under license from ISS.

ISS is the copyright and other intellectual property rights holder of the Software source code of the NetPayDue.com Website and the App.

ISS and its licensee, NetPayDue, do not give any warranty express or implied (including, but not limited to, any express or implied warranties as to fitness for purpose, suitability, accuracy and completeness of content, quality and availability), relating to your access and use of the Website and/or the App and its services, to the maximum extent permitted by applicable law.

The Terms and Conditions of Service governing the use of the Website and/or the App is the agreement between you and NetPayDue.com. ISS, the Licensor, has no control over how the service provider, the Licensee, provides the service. ISS is not party to any contract with any third party user.

The Software mentioned above includes the business workflow, the business logic, the source code of the software, the various calculation engines, the specific pension calculations and reporting systems, the audio and video delivery system, all of the web services API XML interface and production system, all of the CSV file format interfaces and production systems, all of the GFF file format interfaces and production systems, the server hosting system, the auto administration system for collecting payments, the sign-up and sign-in to the software system, various screen page designs, the reporting system and various reports, the rollback system, the multi user system, the employee Internet accounts, the e-filing system, the downloading system and the reminders for the users usage of the software, etc.

The copyright/intellectual property rights for the Software DOES NOT include NetPayDue.com's Homepage design, the colours, the logos, the icons, the marketing materials, any of the third party audio and video content in the system, the advertisement design, the external customer support system, all the third party service providers present at the Website and/or the App, the modified additional help files, the backup data system.

If any customisation and/or modification of the Software is warranted, whether the original idea and design for customisation and/or modification comes from you or from others, you agree that the copyright/intellectual property right of the customised and/or modified software remains with ISS. ISS shall then in turn grant you a non-exclusive license to use the modified and/or customised software upon payment of the agreed fee or other consideration. All Software is licensed, not sold.

Copyright 2005 ISS . All rights reserved. Reproduction, copying, usage, modifying, hiring, renting, public performance, transmission and/or broadcasting in whole or in part of the various Software or web pages is prohibited without the written consent of ISS. You may not reverse engineer, decompile, or disassemble the software, except and only to the extent that such opportunity is expressly permitted by applicable law notwithstanding this limitation.

The ownership of the copyright of the Software may change and/or transfer at any time to a new owner, as the current owner ISS so chooses, without any prior warning or reason given. There is no guarantee that the new owner of the copyright will maintain the same commitment and terms and conditions as stated.

The Website is copyrighted © 2005 by INTERSOFTWARE SOLUTIONS LIMITED (Company No. 03306112). The homepage design is copyrighted by NetPayDue.com Limited and is detailed as above.

27. Third Party Services

The Website and/or App use the Google Places API Web Service provided by Google, Inc. When you use these services you are also bound by Google’s Terms of Service as set out at http://www.google.com/intl/en/policies/terms/ and you agree to follow Google Privacy Policy (https://www.google.com/policies/privacy/)

28. Other

No one may link any other website to the Website and/or the App without the prior written permission from NetPayDue.com.

The names and logos of other companies and products mentioned on the Website and/or the App may be the trademarks of third parties, including our business partners and are used by us with the permission of their respective owner(s). All trade names and trademarks are the property of their respective companies.

This Terms and Conditions of Service constitutes the entire agreement between you and us in relation to the Website, the App and the facilities and services and the license, and supersedes any other oral or written communications with respect to the Website and/or the App and the facilities and services.

Copyright © INTERSOFTWARE SOLUTIONS LIMITED (Company No. 03306112) 2005 All rights reserved.

--------------------------------------------

Privacy Policy of NetPayDue.com Ltd

A. Introduction - What this Privacy Policy covers

This document sets out how we handle your data. You should read it in conjunction with our Terms and Conditions of Service, of which this Privacy Policy forms part. At NetPayDue.com Ltd ("NetPayDue.com"), we are committed to protecting your privacy. We recognise that your data is of a highly sensitive nature and should be kept confidential at all times. Please read on for more details on our Privacy Policy. This will explain our obligations to you and your obligations to us in relation to security and privacy issues on the NetPayDue.com Website and/or the App and its facilities and services. Please note that this policy does not apply to any company or person outside of NetPayDue.com.

B. Acceptance of our Privacy Policy

This Privacy Policy applies to and governs your use of our NetPayDue.com Website and its facilities and services (the “Website”) and the NetPayDue.com App and its facilities and services (the “App”).

Please read through and understand our Privacy Policy carefully. By accessing, browsing or using the Website and/or the App and any of its facilities, content or information, you unreservedly indicate your agreement to be bound by our Privacy Policy. If you do not agree with our Privacy Policy as set out below, please do not use the Website and/or the App and its facilities and services. If you wish to write to us regarding our Privacy Policy, or to remove yourself from the services, you agree that you will notify us in writing using registered post to our given address as stated in the Website.

C. Data Collection and Use

NetPayDue.com collects personally identifying information when you sign up with us. We will ask for your full name, address, email address and other information we may decide upon from time to time. Once you sign up with NetPayDue.com and sign in to the Website and/or App, you are not anonymous to us.

The Website and/or the App acts as a venue for various related services where you can make use of our facilities which may include but are not limited to Emailed Payslips, Mobile Payslips, Mobile CIS eStatements, MTD VAT, a Quick Pay Calculator, Payment Services, AE Pension calculations, AE Pension Comms letters, AE Pension returns, etc.

All facilities and services provided on the Netpaydue.com platform are provided on an "as is" and "as available" basis. These services and facilities may be increased or removed from time to time as we think suitable. By accessing and using the Website and/or the App at any time you are bound by our Terms and Conditions of Service and Privacy Policy.

You understand that any data you enter on the Website and/or the App is collected for the purposes of the services detailed above, paid or unpaid. This data may include, but is not restricted to, your employees’ and clients’ personal data such as, name, address, date of birth, National Insurance number, tax code and pay and pension history etc.

You also understand that we may use the data given by you for some general purposes such as to customise the advertising and content you see, based on the details given by you and your activity on the Website and/or the App, to fulfill your requests for certain products and services, and to contact you about specials, new products and for customer feedback.

We undertake to design our system in such a way to minimise the use of personal data. You acknowledge that we have the right to scan the user database when required for administrative, advice and invoicing purposes whenever we deem it necessary.

D. Consent for Data Collection and Use

You undertake to seek the consent of your employees and your clients and additional users before entering any of their personal data on the Website and/or the App. You will also undertake to inform all those employees and clients and additional users who consent to having their personal data stored on the Website and/or the App, exactly what data will be stored, and for what purposes it is stored.

E. Disclosure and sharing of your Data

We undertake not to sell, trade, rent or share any personally identifiable information to others. We will send your personally identifiable information to others only if;

- We have obtained your express consent to share the information.

- We need to share your information to provide the service or product you have requested, paid or unpaid.

- We need to send the information to others who work on behalf of NetPayDue.com to provide a service or product to you.

- Our company is subject to a take-over or merger in which case the information will be disclosed to the new owners on the understanding that they will protect the information and only use the information in substantially the same way as previously.

- We must respond to court orders and any other legitimate request by authorities with which we must comply.

F. Reviewing your Data

You acknowledge that we will check the data you upload to the Website and/or the App to see whether or not its format complies with the HMRC's or the Pension Provider's published Schema validation and Business Rules as interpreted by us.

You further acknowledge that apart from the validation checks, we do not monitor, edit or review whether the data provided by you has been correctly calculated. We have no control over the authority, the quality or safety of the data input. You and you alone are responsible for the accuracy and completeness of your records.

You can edit your stored data at any time by signing in to your account and making the necessary changes.

We reserve the right to regularly delete any data that we deem is out of date or no longer required.

You accept that for security reasons (e.g. email requests can be fraudulently created or phone calls can be made under false pretences) Netpaydue.com will not acknowledge or entertain any email, fax, written traditional letter or telephone call from anyone requesting the closure of their account or requesting their right to be forgotten.

You accept that if you want to close a particular Provider account or a particular Associate account or you wish to exercise the right to be forgotten you must do this yourself by completing the provided procedure for this purpose at our website. This procedure involves signing in to your respective account and then clicking on the Close Account or Right to Be Forgotten option and then following all the steps given to complete the process. If you do not complete this procedure your account and associated data will not be closed.

G. Confidentiality and Protecting your Data

We are fully committed to taking reasonable steps in the circumstances applicable to us to protect the security and privacy of any information or data submitted to the Website and/or the App. We undertake to adopt appropriate physical, electronic and procedural measures to protect personal data collected or stored on the Website and/or the App. We also use the appropriate Internet security protocol that we deem suitable to create a protected connection between you and our servers so that your data can be confidentially sent and retrieved.

Whilst we undertake to maintain the highest possible levels of security practicable to protect data it should be realised that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure, and there is always some risk of unauthorised access. NetPayDue.com cannot be held liable for any breach of security. Any information submitted to us is done so at your own risk.

We limit access to personal information about you to NetPayDue.com employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Whilst we have security measures in place to protect your data, it remains your responsibility to keep your sign in details secret and to sign off from the NetPayDue.com Website and/or the App when you are not using it.

H. Use of IP Addresses and Cookies

IP addresses: for security purposes NetPayDue.com automatically records the IP address of your computer each time you visit the Website.

Cookies: Cookies are small text files that we can transfer to your computer through your Web browser to enable our systems to 'remember' who you are and to provide personalised features. NetPayDue.com may set and access cookies on your computer. For example, a cookie would be used if you wish your computer to recall your sign in ID each time you visit the Website. You may at any time turn off cookies in your browser.

NetPayDue.com does allow other companies that have advertisements on the Website to set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies. Advertisers or other third parties do not have access to NetPayDue.com cookies.

I. Links to Third Party Sites

The Website and/or the App contains links to other websites. NetPayDue.com is not responsible for the privacy practices, or the content, of these third party websites. We recommend that you examine the privacy policies of these third party web sites to understand their procedures for collecting, using, and disclosing your information.

J. Changes to our Privacy Policy

NetPayDue.com reserves the right to change the content of this Privacy Policy at any time without prior notice. If we decide to change our Privacy Policy, we undertake to post any changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Therefore, you should check the Privacy Policy each and every time to decide whether you want to continue your account and your access to the Website and/or the App and its facilities and services.

K. Questions, Suggestions and Communications.

If you wish to make a serious complaint to us regarding our Terms and Conditions of Service and/or Privacy Policy, and/or anything relating to our services, you agree that you will notify us in writing and communicate the writing to us only by registered post to our address given on our website . We do not accept e-mailed, faxed or normal post communications on serious matters.


Last updated on: 24/03/2022